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General sale terms and conditions

General sale terms and conditions

Unisa offers a new service on their online shop, where you will find a store opening 24/7, every day of the year, to purchase our products from the comfort of your own home.

Please find below the general terms and conditions that regulate the sale of our products through the website or any other website that you may be redirected to upon clicking on a link. Use of this website implies acceptance of these general terms and conditions. However, should you have any queries, please get in touch with our "Customer service" team by email at Or ring us on + 00 34 96 698 95 03 Mondays to Fridays from 9am to 1pm and from 3 to 6pm or by post at the address below:

Unisa Europa, S.A. 
Polígono Chinorlet XB-56 
03649 Chinorlet – Monóvar (Alicante) 

The following conditions regulate the purchase of products featured on this website by the firm Unisa Europa S.A. with Tax ID. no: A03779949 registered on sheet A- 14420. Volume 1458 book 0, page 90 at Alicante's Mercantile Registry.

Website content copyright.

All drawings, designs, icons, graphics, pictures, images or any other elements that are part of the site remain the exclusive property of Unisa Europa S.A. All elements within the above website have been designed with the purpose of offering the products identified with the Unisa brand for sale. Any copy or use of the above elements does not imply the transfer of any ownership rights. In these regards, it is strictly forbidden to reproduce, publish, broadcast, modify, or distribute by any means any of the elements belonging to this website and its setup (including software).

Using the website and sale terms and conditions.

These general sale terms and conditions are created with the purpose of defining the different types of sale between owned by Unisa Europa S.A. and the buyers. They apply to all product sales proposed in the website or any other website that you may be redirected to upon clicking on a link.

Placing an order on this website implies that the buyer is aware of the general sale terms and conditions before purchase, and accepts its contents fully. Acceptance of these general sale terms and conditions takes effect upon completion of your purchase.
All applicable general sale terms and conditions will enter into force from the date of completion of the purchase by the buyer.

Unisa Europa S.A. reserves the right to modify the general sale terms and conditions at any time and without prior notice. These modifications will therefore apply to any new orders made after the modification.

Geographical coverage of Unisa's online shop

Although Unisa exports their products to over a hundred countries in the world, the online shop is currently only available for the following countries:

Terms and conditions for purchases made at Unisa's online shop

Buyers must have the required legal capacity or obtain parental authorisation when purchasing products from our website Likewise, we recommend users to supervise all purchases made by minors and to provide assistance to new users.

Order processing and order types

You may place your order online at or in any other section of the website. All details provided by buyers and registered by Unisa Europa S.A. during the purchase process are proof of the transactions made between Unisa Europa S.A.'s online shop and the buyer. Validation ticks made after completing the order form represent an electronic signature with the same legal effect as a written signature, which shall be a valid proof of irrevocable acceptance of the general sale terms and conditions. Purchases will only be deemed as completed after the corresponding order confirmation email has been sent by Unisa Europa S.A. After your order has been registered, you will be able to print a detailed breakdown from the "My Account" area. Unisa Europa S.A. reserves the right to reject an order placed by users who had failed to pay all or part of any previous orders, or in case of ongoing issues or litigations.

Information regarding the products.

Our website catalogue includes selected products from the different Unisa brand collections, therefore maintaining the quality guarantee of all products for sale to the public through any other sale channels that Unisa Europa S.A. may deem convenient to market their products.

At Unisa, we do our best to obtain images that focus on the quality of our products, in order to try and reflect them as truly as possible. However, all articles shown may be subject to colour variations depending on the setup of your screen, Smartphone, tablet or any other device used to access our website.


Should any of the products ordered be sold out after placing an order and before shipment, buyers shall be informed by email or telephone in the event of a partial shipment for purchases of multiple items or, otherwise, an order cancellation.

In case that buyer's account had already been charged before they were notified regarding the product's unavailability, a refund shall be issued for the corresponding amount, and the buyer shall be informed by email.

Unisa Europa S.A. shall proceed to refund via the above method all amounts corresponding to the products ordered by buyers as soon as possible. Please allow 8 days for debit cards and PayPal payments. Purchases made by credit card shall be refunded before the end of the current month.

Should you have any doubts or queries concerning any of the situations described above, please do not hesitate to contact us at or ring us on +34 966 989 503

Purchase limit.

Unisa Europa S.A.'s online shop at has established a purchase limit of 4 articles per transaction. Should the volume of products ordered be higher than allowed by the shipping company, buyers shall be informed regarding any alternative shipment methods available, including partial shipments of a single purchase order. All shipping costs and estimated delivery periods shown in Unisa Europa S.A.'s website are based on shipments under 5kg. Therefore, when ordering heavier items, there may be a delay and/or changes to the delivery methods. However, these shall never affect the quality or guarantees provided by our free delivery and payment methods offered. Service levels shall remain the same and they shall apply to any order type and product size for all purchases made at  Purchasing any Unisa products for resale is not allowed.

Payments, prices, security and confidentiality at

Prices for our products are as stated at any given time on our website, except in case of obvious error. Although every effort has been made to ensure that all prices shown in our website are correct, there may be errors. Should we detect an error in any of the products ordered, we shall inform you as soon as possible and allow you to either reconfirm your order at the correct price or to cancel it. In the event that we are unable to contact you, the order shall be deemed as cancelled and we will issue a full refund or any amounts already paid.

Prices for our products are firm and final, and are indicated in Euros, including all applicable Spanish taxes. With the purpose of assisting international buyers, we use currency converters to display the price in local currency for customers outside the EU. However, please be advised that the final price to be charged when purchasing at our online shop will be based on the actual Euros (or Sterling for the UK) total. These prices shall include all shipping costs that shall, in most cases, be paid by Unisa Europa S.A. with the purpose of improving the online shopping experience, except in countries with specific taxing policies where we may be currently unable to offer free delivery.. Unisa Europa S.A reserves the right to modify their prices at any time without prior notice. Products shall be invoiced to buyers based on the rates recorded at the time of validation of their order.

All special offers, promotions and discounts shall be valid until the date specified, or until the products affected by these special conditions are sold out.


Payment for the full price is calculated depending on the buyer's order, who undertakes to pay the prices stated for the articles ordered including the product price and any shipping costs.

We have several secure payment options available, most of which are managed by ADYEN Payments shall only be accepted when using one of the following card types: VISA, MASTERCARD and AMERICAN EXPRESS. Buyers may also pay for their purchase using PAYPAL services, and there is also a cash on delivery option available in some countries. Your card will be charged upon confirmation of your order.

Credit cards are subject to checks and authorisation by the issuing bank entity. Therefore, in the event that your order had not been confirmed due to lack of authorisation from your bank, we shall not accept any liability for delays or non delivery.

Security and confidentiality

In order to ensure full security, Unisa Europa S.A. uses secure payment systems provided by a first class financial entity such as La Caixa bank. In these regards, any confidential payment details are transferred directly using SSL encryption to the corresponding financial entity.

For payments using Visa and MasterCard, Unisa Europa S.A. only accepts SEC (Secure Electronic Commerce) transactions using the 3D Secure international protocol which displays the Verified by Visa and MasterCard SecureCode logos. SEC is an initiative created with the basic principle of guaranteeing the security of all Internet transactions. When effecting your payment in our secure payment portal, the system shall automatically verify that the credit card used has been activated for secure electronic commerce payments. Following, you will be connected with the card's issuing bank which shall request you to authorise the transaction by entering a personal authentication code. Transactions shall only be completed if the credit card issuing bank confirms the authentication code is correct. Otherwise, the transaction will be rejected.

In addition to the "Secure Payment" system, and in order to collaborate with the prevention of Internet fraud, we reserve the right to verify all personal details provided by the customer and to adopt any measures that may be deemed convenient (including order cancellation) in order to ensure that the products purchased are delivered in conformity with the details shown in the order.

Payment and ownership.

All products purchased through orders placed at our website are owned by the firm Unisa Europa S.A. until full payment or the purchase order in concept of price, taxes and shipping costs is received. For purchases with free delivery, shipping costs will be covered by Unisa Europa S.A.


Shipment of all products purchased at shall be carried out by the firm (UPS/DHL), to be delivered within 1 to 7 working days depending on destination and the selected shipment method. Deliveries shall be made during the shipping company's delivery times, i.e. UPS.

In order to avoid any incidents during delivery (wrong address, failure to find anybody at the address stated, etc) you must complete the form below correctly including the contact number which is a compulsory field.

Orders may be tracked from UPS website / DHL Website using the order tracking number provided to you during the shipment process. It will state the location of the order at any one time until final delivery to customer.

Shipping costs may be modified at any time without prior notice. Shipping costs to be applied will be those valid at the time of placing your order.

Products shall be delivered to the delivery address stated during the ordering process. Unisa Europa S.A. shall not be held responsible for non delivery in the event of any errors when entering the address at the online shop. Unisa Europa S.A. undertakes to proceed to deliver the products ordered as soon as possible.

Right of withdrawal.

If you are acting as a consumer and user of the Unisa Europa S.A. online store, you have the right to withdraw from this contract within 14 calendar days without justification.

The withdrawal period will expire after 14 calendar days of the day that you, or a third party indicated by you, acquired the possession of the product.

To exercise the right of withdrawal, you must notify us by writing to or by mail to the address:

Unisa Europa, S.A.
Polígono Chinorlet XB-56
03649 Chinorlet – Monóvar (Alicante)
Tel: +34 900 400 440

You can use the model withdrawal form that appears as a link under these Conditions, although its use is not mandatory.

You can send it to us, for example, with a letter sent by postal mail to the address indicated above or by email.

Download Withdrawal Form

*According to spanish article 21 of Royal Decree Law 8/2020, during the validity of the State of Alarm (RD 463/2020) or its possible extensions, the limit on the right of withdrawal is temporarily cancelled, returning to 14 calendar days from the end of the State of Alarm.

Consequences of withdrawal.

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs to the initial shipping address (with the exception of additional costs resulting from the election by you of a delivery method other than the least expensive modality of ordinary delivery that we offer, also called express shipping) no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will make the mentioned refund using the same method of payment used by you for the initial transaction, unless you indicate otherwise, expressly detailing the method of payment through which you want us to make the refund. This change will not incur any expenses as a result of the reimbursement. Notwithstanding the foregoing, we may retain the reimbursement until we have received the goods, or until you have submitted proof of the return, depending on which condition is met first.

Unless you return the goods at a Unisa store or through a transport company / delivery man / courier organized by us, you must bear the direct cost of returning the goods.

In addition to the right of withdrawal legally recognized to consumers and users that has been mentioned in the clause described above, we grant a period of 30 days from the receipt of shipment to return the products. In the section you can expand information on how to make a return and under what conditions a return of the items would not be accepted. 

Complaints and claims. 

If as a consumer you believe that your rights have been violated, you can write your complaints to the email address in order to request an out-of-court dispute resolution.

In this sense, if the acquisition between you and us has been made online through our website, in accordance with the regulation (EU) No. 524/2013 of the European Parliament and of the Council, of 21 May 2013, we inform you that you have the right to request an extrajudicial resolution of consumer disputes with us through the Internet address:

Exchanges and returns.

If you are not happy with your purchase, you may return it within 30 days from the date of reception , as long as the product has not been used or damaged.

In the event of any manufacturing defects that may compromise the product's quality, Unisa accepts all liability to collect the product within the above period as well as to either repair or replace the item.

Please note that any products returned must be in their original shape including all packaging, and must not have been used or damaged.

Any additional shipment costs due to returns of one or more articles shall be borne by our firm in the event of receiving a faulty or wrong product. Except in the case of some countries, where we may request customers to send the product to a specific postal address and to pay for any return expenses.

As soon as the returned order is received and checked to ensure that it's in good saleable condition, we shall proceed to refund the amounts corresponding to the returned products to your credit card, which shall be made available according to the issuing bank's terms and conditions.  Once the payment has been completed, we shall send you a confirmation email.

Unisa Europa S.A. reserves the right to reject any returns before or after these are received when made outside the established period or when articles are not received in the same conditions as they were sent.

Data security and confidentiality.

All information provided by's customers shall be used with the sole purpose of processing the purchase orders, improving browsing and purchase of Unisa products, and to inform them by email or post regarding any new products, special offers and news in relation to this website and Unisa as a whole. Should you prefer not to receive these emails, please send us an email at or write to us to unsubscribe.

We guarantee users that all details provided shall not be shared with any third party individuals or companies outside Unisa Europa S.A.'s group.All details provided shall be collected in's server using SSL protocols and shall be transferred via encryption to ensure their confidentiality. The server shall automatically recognise: IP address, date and time of access to and exit from the website, and the files downloaded.

All personal details received shall be dealt with pursuant to Act 15/99 passed on 13th de December on Personal Data Protection and any further regulations that may be in force in Spain. Users of this website may at any time access, rectify, and cancel their personal details included in the registration form either directly from their account, or in writing, by either sending an email to or by post to the address below:

Unisa Europa, S.A. 
Polígono Chinorlet XB-56 
03649 Chinorlet – Monóvar (Alicante) 
Tel: +34 966 989 503

Unisa Europa S.A. shall not accept any liability arising from possible damages caused to online shop users at as a consequence of internet/network use, such as damage to their equipment caused by misuse, virus, etc.

Written communications.

Pursuant to current regulations, part of the information or communications sent to you must be made in writing. Using this website implies acceptance that most of the communications with us shall be made by email. We shall contact you by email or provide you with information by posting notices on our website. For the purposes of this agreement, you accept to use this communication method and acknowledge that any further agreement, notification, information and any other communications that we may send to you by email complies with the requirements of written notifications. The above stipulation shall not affect your statutory rights.

If you have any queries that may have not been clarified by reading the above explanations, or if you want to send your comments regarding our online shop or its products, don't worry. At Unisa, we listen to our customers. All you have to do is get in touch with our "Customer Service" team:

By email at 

By telephone ring us on + 0034 966 989 503 Mondays to Thursdays between 9am and 1pm and 3 to 6pm. Fridays between 8am and 2pm.

By post, write to us at the address below:

Unisa Europa, S.A. 
Polígono Chinorlet XB-56 
03649 Chinorlet – Monóvar (Alicante) 

Applicable law and competent court

All issues related to the sales general conditions, are governed in all points by the Spanish Laws. Any dispute that may arise regarding the use of this website will be subject to the non-exclusive jurisdiction of the Spanish courts.

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